Self storage
Hear real AI calls across common self-storage scenarios
Someone arguing about insurance. A tenant who owes on two units and can't remember which card is which. A gate code at 9pm. The agent works through it and updates the account.
- 24/7
- Nights, weekends, and the lunch hour nobody covers
- SiteLink · StorEdge · Storeganise · SSM · Cubby · Monument
- Writes back into your FMS
The call library
Real conversations across sales, support, and service scenarios.
Pick a call and it opens in the player above, with the situation, what the agent did, and how it ended.
Scenario
Difficult sales call
“Don't check anything.”
- Situation
- The caller is short with the agent and wants a unit size this location doesn't have.
- Agent response
- No defensiveness and no arguing. The agent moves to what's actually available and won't discount the rate.
- Outcome
- The caller stays on instead of hanging up and moves closer to a reservation.
The plumbing
Every call also does the paperwork
As soon as one of those calls above ends, this happens on its own. Nobody at the facility has to remember to do it.
Call comes in
Phone, text, or the chat widget on your site. It lands with the agent trained on that facility.
Agent resolves it
Objections, payments, access requests, past-due balances. Handled on the call.
Writes to the FMS
The tenant or lead record gets updated while the call is still going.
unit_sizeinsurance_statuspayment_statusdiscount_flagaccess_codecollections_noteSiteLink · StorEdge · Storeganise · SSM · Cubby · MonumentPost-call summary
Your manager gets an email with what happened and what's left to do.
Logged for compliance
Recording and transcript sit on the account, so a disputed lien sale isn't your word against theirs.
Here’s what you might be wondering about
We authenticate based on the caller's phone number or email address. Sensitive information is only provided by texting it directly to the number on the account.
Customer story · StorQuest Self Storage
How StorQuest Stopped Losing Rentals to Hold Time by Resolving 70% of Calls With an AI Agent
Norm ShoreVP of Operations, StorQuest Self Storage270 facilities · 18 states
“Our #1 goal was for us to not miss any phone calls, and to make sure every customer who calls speaks to someone who can solve their needs. For us, our AI is an ‘and,’ not an ‘or.’”Watch the case study
60-70%
Inbound calls resolved by an agent
~1 sec
Wait time, down from 40 seconds
$2K-$4K
The potential cost of a missed call
Trusted by
Storage operators
already running on Uniti
Just a few of the top storage operators who trust their portfolios to Uniti.
getuniti.com
Ask us what our AI Voice Agents can do for your storage portfolio
Pull five real calls off last week's log and send them over. We'll walk you through how the agent would have handled each one, including the ones that went badly.
Book a walkthrough